Exhibitor FAQs

I can’t access the Exhibitor Dashboard, what do I do?

If you need help accessing your Exhibitor Dashboard, please contact Customer Success Manager at 877-232-8845 or 203-840-5646 or email Dashboardsupport@reedexpo.com.

If you have additional questions, contact your Customer Success Manager.

How do I retrieve my leads from the Lead Retrieval CompuLead Smart App?

Please follow these steps in order to retrieve your scanned leads from the Show:

Where do I order items for CNP Expo?

Inside the Exhibitor Manual you will find an Exhibitor Action Checklist, which will provide you with the contact information for all of the CNP Expo's official contractors.

How can I lower my Freeman costs?

Freeman is the official CNP Expo contractor and they do offer discounts for exhibitor orders placed on their website prior to May 1, 2017.

How Much Does Electricity Cost

Electricity can be ordered through Rosen Shingle Creek Resort and there are different levels of electricity offered to fit your needs. However a single line with 500 Watts and 5 Amps of service starts at $115 if ordered prior to the deadline date: May 1, 2017.

Access the electricity order form in the Exhibitor Manual.

Is Shipping and Material Handling the same thing?

No. Shipping and Material Handling are not the same thing.

  • Shipping is the transportation of your items from your location to the convention center. You are responsible for hiring a transportation company for shipping your materials.
  • Material Handling is the action of receiving your shipment at the convention center and bringing it to your booth space. Freeman is the CNP Expo's official contractor and will facilitate your material handling. There is a cost associated with this—called "drayage" and you will receive a drayage bill from Freeman in your booth.

How can I anticipate my Drayage costs?

Drayage is calculated based on the weight of your items and how they are shipped.

Crated or palletized items shipped to the Advanced Warehouse will be charged $82.50 per one-hundred pounds (CWT) with a two-hundred pound minimum.

Crated or palletized items shipped to the Show Site will be charged $76.50 per one-hundred pounds (CWT) with a two-hundred pound minimum.

Login to your Freeman account to access the Freeman Calculator and estimate your costs.

Please reach out to your Customer Success Manager for more information.

Will my crates be in my booth when I get there?

If you take advantage of shipping to the Advanced Warehouse, your crates will be in your booth based on your move-in dates. You can ship your materials to arrive at the Advanced Warehouse after April 21 but before May 15.

If you ship to the CNP Expo Show Site, you could see a delay of a couple hours before your shipment is received, staged and brought to your booth space. You can ship your materials to arrive at the CNP Expo Site after May 22.

Can I bring in my own food and beverages to give out during CNP Expo?

No. Keena Patel is the official caterer for the Rosen Shingle Creek Resort and all food and beverage has to be ordered through them.

Access menus and ordering information in the Exhibitor Manual.

Does registering as an admin on the Exhibitor Dashboard automatically register me for an exhibitor badge?

No. Registering as an admin on the Exhibitor Dashboard will only give that person access to the dashboard, you will have to register separately for exhibitor badges. Exhibitor badge registration is now available in the Exhibitor Dashboard.

Is Wi-Fi available on the CNP Expo Floor?

There will be Wi-Fi available throughout the CNP Expo floor for light business use. The Wi-Fi does not replace a hardline internet connection. If you need more support, make sure to order a hardline internet connection for your booth.

Access the Telephone/Internet order form in the Exhibitor Manual.

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