2019 Education Preview

Check below for the complete education agenda at CNP Expo May 21-23, 2019 at Marriott Marquis in San Francisco, CA

Chargeback Managment

Operational Impacts of New Chargeback Rules

In 2018, Visa released its new operational chargeback program, VCR (Visa Claims Resolution). In 2019, MasterCard is releasing a similar program with “Claims Manager.” But what do these operational changes mean for you as a merchant? What do you need to know to continue to manage and respond to chargebacks despite these new programs? Are there any benefits to merchants with these changes? In this session, our panel of experts will discuss:

  • The impacts and challenges that have resulted from VCR
  • Changes that could be coming with the rollout of MasterCard Claims Manager
  • What you need to know to adapt to these systems, how your processor plays a role in the rollout and other benefits and challenges that come with these new programs

Save 10% on Registration


Reducing Chargebacks: An ounce of prevention is worth a pound of cure

In addition to reducing the financial losses that chargebacks incur, taking positive steps to preventing and reducing them can also lead to increased customer satisfaction, leading to higher customer lifetime value and loyalty. Not to mention, staying off the excessive chargeback monitoring programs of the card networks. In this session you’ll hear experts who have successfully reduced chargeback volumes discussing:

  • How to identify which chargebacks can be prevented and create a chargeback reduction strategy specific to your company
  • Tips & tricks that have led to merchants to significantly reduce their chargeback volume
  • Regularly tracking and monitoring your success

Learn More


Compelling Evidence = The Key to Winning First-Party Chargebacks

Several years ago, Visa & MasterCard updated their chargeback rules allowing merchants to present “compelling evidence” possibly proving a disputed transaction is valid. Whether it’s showing the cardholder wasn’t the victim of fraud, the cardholder’s child made the purchase or the product was received by the cardholder, compelling evidence is valuable. But, what do the networks actually consider compelling evidence and what is the best way to provide it? In this session, you will learn:

  • What reason codes are subject to providing compelling evidence and what documentation qualifies as compelling
  • How to properly provide compelling evidence in representment documentation
  • Tips & tricks that have been successful in increasing chargeback win rates utilizing compelling evidence

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Emerging/Continuing Fraud Trends

Preventing Gift Card Fraud

As digital gift cards continue to rise in popularity with e-commerce companies and consumers, they become even more popular with fraudsters. Gift card fraud comes with unique challenges that make perpetrating fraud easier including instantaneous delivery and third-party resale marketplaces. In this session, a panel of experts will discuss:

  • Current fraud tactics targeting gift cards including triangulation, account takeover and brute force attacks
  • Prevention and management methods that have been effective in reducing the threat of gift card fraud
  • Case studies from panelists demonstrating the effectiveness of their gift card reduction strategies

CNP Expo Supporters


BOPIS, BORIS, BISSO: The nightmare of cross-channel fraud 

Retailers selling through multiple channels are responding to consumer demand to offer seamless shopping and return experiences across those channels. But, “buy online, pick up in store” (BOPIS), “Buy in store, ship online” (BISSO) and “buy online, return in store” (BORIS) give fraudsters ample opportunity to exploit your business. In this session, you will learn:

  • Various methods fraudsters are using to leverage cross-channel purchasing
  • How internal policies can either enable or discourage fraudsters from attacking these purchasing options
  • Successful prevention and deterrence methods to optimize legitimate purchases and prevent fraudulent purchases across various channels

Learn More


You’ve Got to be Shipping Me: ‘Did not receive’ claims, re-routes and re-shipping 

Shipping issues have become an increasing pain point for companies that ship physical goods. While policies and programs vary based on shipping company, fraudsters and consumers have found ways to re-route packages, send items to re-shippers (legitimate and illegitimate) and claim items were not received (DNR). While chargebacks may not always be associated, the losses are still felt in the bottom line. A diverse panel discusses:

  • How shipping partner programs are exacerbating DNR claims and re-routes
  • Ways to work with your shipping partner that reduce exposure to losses
  • Creating internal policies and procedures to streamline customer claims and reduce losses, while also increasing customer satisfaction
  • How to identify re-shipping addresses and considerations to make when determining to block re-shipping addresses in your system

Save 10% on Registration


False Positives: How to avoid referring your customers to your competitor

“For every action, there is an equal or opposite reaction” applies to fraud prevention as well as science. When companies focus exclusively on preventing fraud, they run the risk of canceling orders by legitimate customers that may appear risky. Merchants understand that customers who have legitimate orders canceled might contact customer service, post negatively on social or even abandon them permanently for a competitor. Still, it can be overwhelming for merchants to determine how to reduce this problem, especially when it’s a difficult issue to quantify. In this session, our expert panel will discuss:

  • The obvious and hidden impacts and causes of false positives
  • How to quantify false positives to initiate reduction actions
  • Various ways companies have worked to reduce and prevent false positives, from A/B tests to re-examining risk identifiers to changing the mindset of the fraud team and more

Exhibit at CNP Expo


Identifying Credential Stuffing for Account Takeovers

Data breaches yielding millions of customer credentials and consumers reusing passwords for multiple online accounts have been the catalyst for an enormous increase in credential stuffing as a method to take over online accounts. These ATO tactics can mirror legitimate customers logging in to their accounts, so how can they be identified and prevented? In this session, experts will discuss:

  • What makes credential stuffing harder to recognize than other ATO tactics like brute force attacks
  • Ways that leading online companies are identifying and preventing credential stuffing
  • Suggestions for educating your customers about password hygiene

CNP Expo FAQs


Know Your Frenemy: Identifying, Deterring, and Fighting Friendly Fraudsters

Friendly fraudsters are persistent pests for e-commerce companies everywhere, adapting to and exploiting the dispute processes of both merchants and credit card companies. By empowering your customer-facing teams with social engineering training and a "security first" mindset, you can build a front line of defense against these "frenemies." These investigative strategies can be leveraged throughout the process, to prevent loss to buyers who place and then dispute orders and even to convert friendly fraudsters back into good customers and maintain your company's bottom line. In this session you will learn:

  • How to identify friendly fraudsters and develop preventative "trust-your-gut" strategies for your customer-facing teams, including training on social engineering and elicitation techniques
  • Real-world examples that model effective techniques for responding to friendly fraud disputes, turning the friendly fraudsters’ techniques back on them
  • Applying the above two objectives to a deep dive on best practices for responding to specific friendly fraud claims: “subscription canceled” and “item not received”  

Save 10% on Registration


Global Fraud School

CNP fraud is growing in just about every market, but it's not the same everywhere. Take a trip around the world to learn how fraudsters behave in different regions and what antifraud tactics work in which geographies.

  • Learn practical guidelines to combating global fraud
  • Understand how fraudsters in different regions attack e- and m-commerce sites
  • Walk away with easy-to-implement tips for identifying and preventing global fraud that will make a major impact on your business no matter where you choose to sell

Exhibit at CNP Expo


Changes in U.S. Payment Fraud: A Journey through the Federal Reserve Payments Study

The Federal Reserve Payments Study (FRPS) is a project that has tracked and reported aggregate estimates of payment volumes, payments fraud, and related information in the United States since 2002. Beginning in 2012, the FRPS began collecting fraud data for the various payment types covered in the study including checks, ACH (debit and credit) and credit, debit and prepaid payment cards. It is the only official, comprehensive report from the U.S. government examining payments and fraud. Attendees at this session will learn about how those payment types and changed over the years. A closer examination of the fraud taking place with the types of payments, particularly with payment cards, will shed some critical information on how merchants and acquirers can better prepare themselves to meet these threats in CNP environments.

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Trends, Training, Team Building and Techniques: An Hour with the Original Internet Godfather

Join Brett Johnson, reformed online fraud pioneer and former member of U.S. Most Wanted list, in a highly interactive session. Brett will showcase the latest criminal trends and exploits as a way to drive home the importance of proper security training, team building, information sharing, and the necessity of using a layered security approach to prevent fraud.  In this session Brett will:

  • Present real-time examples of the latest techniques criminals are using to defraud e- and m-commerce businesses
  • Share his thoughts on how information sharing is the linchpin of effective antifraud efforts
  • Take any and all questions, so expect a lively and fluid discussion and expect the unexpected!

Presenter: Brett Johnson, Cybercrime, Cybersecurity and Identity Theft Consultant

kickoff the 2019 keynotes series with a live episode of the Online Fraudcast

Fraud Best Practices

Case Studies: The importance of a post-transaction investigation team & working with law enforcement

It is common for online companies to focus their resources on teams and systems that prevent fraud transactions, and not always on a post-transaction investigations team that puts together cases for law enforcement. Companies that have investigations departments that work with law enforcement, however, have seen success in prosecuting bad actors and fraud rings, sometimes resulting in big headlines. In this session, a former Secret Service agent, who has built successful investigations departments for companies like Stub Hub and Oath (formerly Yahoo/AOL) will highlight:

  • The hidden ROI and benefits of implementing an investigation team, and how to get executives on board
  • How to connect and work with federal law enforcement agencies
  • What can be prosecuted, how to quantify damages to your company and how to select cases for referral
  • Case studies highlighting successes and lessons learned

Save 10% on Registration


Working with cross-functional teams to raise fraud department profile

Many fraud teams struggle to demonstrate their value and importance to executives in their own organizations. Effectively doing so, however, can lead to more resources, involvement in key company initiatives and increased morale within your team. In this session, merchant experts who have successfully done this will share:

  • Different ways to demonstrate value—through metrics and reporting, through group presentations and other creative methods
  • How to frame the value of your team to various stakeholders by identifying what each department cares about and how fraud can contribute to their goals and KPIs
  • How to replace “no,” with “Yes, but….” when new initiatives that may lead to more fraud problems are discussed

CNP Expo Supporters


Fraud Team Hacks: tips & tricks from pros

Fraud departments often have minimal budgets to do a difficult job, requiring resourcefulness by fraud managers and analysts to fight fraud creatively. This session will be led by veteran fraud fighters who have “thought outside of the box” to fight fraud with free or existing internal sources. In this session, fraud experts will share:

  • Low- or no-cost “hacks” that help merchants fight fraud
  • How to determine if systems used by other departments can be repurposed for fraud-fighting
  • Free & creative ways to validate identities and reduce time spent in the manual review process

Exhibit at CNP Expo


Setting Standards to Prevent, Detect and Respond to CNP Fraud

Responding to a clear lack of comprehensive guidance for merchants, processors, issuers, networks, and others in the CNP payments and fraud industry, the X9A Financial Industry Standards Committee published a Technical Report in July, 2018. The report helps all CNP industry stakeholders understand the risks presented by criminal activity to more effectively prevent, detect, and manage card-not-present fraud.  Members of the X9A workgroup including the Federal Reserve, merchants and card networks will present and discuss the key elements of this effort allowing attendees to better understand:

  • Types of CNP fraud attacks and how to protect against data theft;
  • How to detect and prevent CNP fraud using mitigation tools and processes
  • How to respond and implement an adaptive CNP fraud mitigation model

Learn More

Global Payments/Cross-Border

Workshop: Developing a Global Strategy for Your E-Business

To many, the benefits of leveraging digital commerce to open international markets for your business are clear. Understanding how to accelerate your global journey is not as simple. In this hour-long interactive workshop, participants will exchange ideas that

  • Learn how the payments value chain differs in various global regions and how to leverage those differences in cross-border e-commerce
  • Understand the essentials of money management flow when your revenue originates abroad
  • Hear several meaningful case studies that will inform your global strategy

Save 10% on Registration


The World of Alternative Payments

Localizing your site is not as simple as translating it into another language. Accepting the right payment methods is just as important. This session will turn you into an expert in alternative payments management. In this wide-ranging session, attendees will:

  • Learn which payment methods you should use on your site, which you shouldn't, and why
  • Hear about common misunderstandings around alternative payments
  • See real-world examples illustrating the power of and problems with alternative payments

CNP Expo Supporters


Global Fraud School

CNP fraud is growing in just about every market, but it's not the same everywhere. Take a trip around the world to learn how fraudsters behave in different regions and what antifraud tactics work in which geographies.

  • Learn practical guidelines to combating global fraud
  • Understand how fraudsters in different regions attack e- and m-commerce sites
  • Walk away with easy-to-implement tips for identifying and preventing global fraud that will make a major impact on your business no matter where you choose to sell

Exhibit at CNP Expo


Payment and Fraud Challenges Facing E-Commerce Merchants in Latin America

As e-commerce and mobile applications grow in Latin America, companies are facing in challenges providing the same payment experience to customers in different countries. For U.S. companies, the landscape can be confusing, changing from one market to another. In some countries, for example, the payment networks support neither Authorization/Capture nor partial refunds while others do. At the same time credit card fraud is rising and the chargebacks are unquestionably a thorn in merchants’ side. In this session hear the co-founder of one of the region’s fastest growing online businesses discuss

  • How to deal with fraud in Latin America
  • How to develop new payment methods using old bank infrastructure
  • How to create new payment flows when only a few methods are available

Learn More


Optimizing Your Cross-Border Setup

While many companies recognize the opportunity to grow revenue by selling cross-border, most of them see massive declines as they begin their global journey. Avoid common mistakes and learn best practices around fraud, credit card processing, alternative payments and your global checkout. In this session you will learn to:

  • Understand how global fraud differs from domestic fraud and how simple changes to your rule set can make a massive difference to your business
  • Be a hero at work and walk away with the same knowledge the big players use to navigate the global credit card processing ecosystem
  • Understand alternative payments and how most of them are completely useless to your business

CNP Expo FAQs

Managing Fraud Teams

Case Studies: The importance of a post-transaction investigation team & working with law enforcement

It is common for online companies to focus their resources on teams and systems that prevent fraud transactions, and not always on a post-transaction investigations team that puts together cases for law enforcement. Companies that have investigations departments that work with law enforcement, however, have seen success in prosecuting bad actors and fraud rings, sometimes resulting in big headlines. In this session, a former Secret Service agent, who has built successful investigations departments for companies like Stub Hub and Oath (formerly Yahoo/AOL) will highlight:

  • The hidden ROI and benefits of implementing an investigation team, and how to get executives on board
  • How to connect and work with federal law enforcement agencies
  • What can be prosecuted, how to quantify damages to your company and how to select cases for referral
  • Case studies highlighting successes and lessons learned

Save 10% on Registration


Working with cross-functional teams to raise fraud department profile

Many fraud teams struggle to demonstrate their value and importance to executives in their own organizations. Effectively doing so, however, can lead to more resources, involvement in key company initiatives and increased morale within your team. In this session, merchant experts who have successfully done this will share:

  • Different ways to demonstrate value—through metrics and reporting, through group presentations and other creative methods
  • How to frame the value of your team to various stakeholders by identifying what each department cares about and how fraud can contribute to their goals and KPIs
  • How to replace “no,” with “Yes, but….” when new initiatives that may lead to more fraud problems are discussed

CNP Expo Supporters


Trends, Training, Team Building  and  Techniques: An Hour with the Original Internet Godfather

Join Brett Johnson, reformed online fraud pioneer and former member of U.S. Most Wanted list, in a highly interactive session. Brett will showcase the latest criminal trends and exploits as a way to drive home the importance of proper security training, team building, information sharing, and the necessity of using a layered security approach to prevent fraud.  In this session Brett will:

  • Present real-time examples of the latest techniques criminals are using to defraud e- and m-commerce businesses
  • Share his thoughts on how information sharing is the linchpin of effective antifraud efforts
  • Take any and all questions, so expect a lively and fluid discussion and expect the unexpected!

Presenter: Brett Johnson, Cybercrime, Cybersecurity  and  Identity Theft Consultant

kickoff the 2019 keynotes series with a live episode of the Online Fraudcast

New Fraud Technologies

Real-Time Risk Mitigation at Airbnb

Airbnb is built on trust, and keeping our global community of hosts and guests safe is our top priority. In this talk, we will go over how we approach detecting and deterring risk and fraudulent activity in real time on Airbnb. We will touch on several techniques, from machine learning, to deep learning, to graph analysis, to large scale systems programming, to computer vision, to natural language processing to examine financial transactions, text, photo and video content to ensure that it is safe and trusted. We will go over some case studies to share the lessons with other members of the community, other companies and security researchers to empower everyone to build safer and more trusted products, platforms and communities.

Save 10% on Registration


Setting Standards to Prevent, Detect and Respond to CNP Fraud

Responding to a clear lack of comprehensive guidance for merchants, processors, issuers, networks, and others in the CNP payments and fraud industry, the X9A Financial Industry Standards Committee published a Technical Report in  July,  2018. The report helps all CNP industry stakeholders understand the risks presented by criminal activity to more effectively prevent, detect, and manage card-not-present fraud.  Members of the X9A workgroup including the Federal Reserve, merchants and card networks will present and discuss the key elements of this effort allowing attendees to better understand:

  • Types of CNP fraud attacks and how to protect against data theft;
  • How to detect and prevent CNP fraud using mitigation tools and processes
  • How to respond and implement an adaptive CNP fraud mitigation model

Learn More

Operations

Case Studies: The importance of a post-transaction investigation team & working with law enforcement

It is common for online companies to focus their resources on teams and systems that prevent fraud transactions, and not always on a post-transaction investigations team that puts together cases for law enforcement. Companies that have investigations departments that work with law enforcement, however, have seen success in prosecuting bad actors and fraud rings, sometimes resulting in big headlines. In this session, a former Secret Service agent, who has built successful investigations departments for companies like Stub Hub and Oath (formerly Yahoo/AOL) will highlight:

  • The hidden ROI and benefits of implementing an investigation team, and how to get executives on board
  • How to connect and work with federal law enforcement agencies
  • What can be prosecuted, how to quantify damages to your company and how to select cases for referral
  • Case studies highlighting successes and lessons learned

Save 10% on Registration


Fraud Team Hacks: tips & tricks from pros

Fraud departments often have minimal budgets to do a difficult job, requiring resourcefulness by fraud managers and analysts to fight fraud creatively. This session will be led by veteran fraud fighters who have “thought outside of the box” to fight fraud with free or existing internal sources. In this session, fraud experts will share:

  • Low- or no-cost “hacks” that help merchants fight fraud
  • How to determine if systems used by other departments can be repurposed for fraud-fighting
  • Free & creative ways to validate identities and reduce time spent in the manual review process

CNP Expo Supporters


You’ve Got to be Shipping Me: ‘Did not receive’ claims, re-routes and re-shipping

Shipping issues have become an increasing pain point for companies that ship physical goods. While policies and programs vary based on shipping company, fraudsters and consumers have found ways to re-route packages, send items to re-shippers (legitimate and illegitimate) and claim items were not received (DNR). While chargebacks may not always be associated, the losses are still felt in the bottom line. A diverse panel discusses:

  • How shipping partner programs are exacerbating DNR claims and re-routes
  • Ways to work with your shipping partner that reduce exposure to losses
  • Creating internal policies and procedures to streamline customer claims and reduce losses, while also increasing customer satisfaction
  • How to identify re-shipping addresses and considerations to make when determining to block re-shipping addresses in your system

Exhibit at CNP Expo


False Positives: How to avoid referring your customers to your competitor

“For every action, there is an equal or opposite reaction” applies to fraud prevention as well as science. When companies focus exclusively on preventing fraud, they run the risk of canceling orders by legitimate customers that may appear risky. Merchants understand that customers who have legitimate orders canceled might contact customer service, post negatively on social or even abandon them permanently for a competitor. Still, it can be overwhelming for merchants to determine how to reduce this problem, especially when it’s a difficult issue to quantify. In this session, our expert panel will discuss:

  • The obvious and hidden impacts and causes of false positives
  • How to quantify false positives to initiate reduction actions
  • Various ways companies have worked to reduce and prevent false positives, from A/B tests to re-examining risk identifiers to changing the mindset of the fraud team and more

Learn More


Operational Impacts of New Chargeback Rules

In 2018, Visa released its new operational chargeback program, VCR (Visa Claims Resolution). In 2019, MasterCard is releasing a similar program with “Claims Manager.” But what do these operational changes mean for you as a merchant? What do you need to know to continue to manage and respond to chargebacks despite these new programs? Are there any benefits to merchants with these changes? In this session, our panel of experts will discuss:

  • The impacts and challenges that have resulted from VCR
  • Changes that could be coming with the rollout of MasterCard Claims Manager
  • What you need to know to adapt to these systems, how your processor plays a role in the rollout and other benefits and challenges that come with these new programs

CNP Expo FAQs


Reducing Chargebacks: An ounce of prevention is worth a pound of cure

In addition to reducing the financial losses that chargebacks incur, taking positive steps to  preventing  and reducing them can also lead to increased customer satisfaction, leading to higher customer lifetime value and loyalty. Not to mention, staying off the excessive chargeback monitoring programs of the card networks. In this session you’ll hear experts who have successfully reduced chargeback volumes discussing:

  • How to identify which chargebacks can be prevented and create a chargeback reduction strategy specific to your company
  • Tips & tricks that have led to merchants to significantly reduce their chargeback volume
  • Regularly tracking and monitoring your success

Save 10% on Registration


Compelling Evidence = The Key to Winning First-Party Chargebacks

Several years ago, Visa & MasterCard updated their chargeback rules allowing merchants to present “compelling evidence” possibly proving a disputed transaction is valid. Whether it’s showing the cardholder wasn’t the victim of fraud, the cardholder’s child made the purchase or the product was received by the cardholder, compelling evidence is valuable. But, what do the networks actually consider compelling evidence and what is the best way to provide it? In this session, you will learn:

  • What reason codes are subject to providing compelling evidence and what documentation qualifies as compelling
  • How to properly provide compelling evidence in representment documentation
  • Tips & tricks that have been successful in increasing chargeback win rates utilizing compelling evidence

Exhibit at CNP Expo


Metrics and KPIs to Consider for Measuring Your Fraud Strategy

When considering antifraud technology, there’s almost never a “one size fits all” solution. The same can be said for understanding your fraud team’s effectiveness and operational needs. There are ways, however, to create a compelling view of fraud trends and your team performance. Attend this session to learn useful strategies and effective ways to elevate the value of your team throughout your organization.

  • Outline helpful metrics for measuring performance and holding your department accountable
  • Discuss how to visually present compelling KPIs to provide to your executive team & cross-functional teams
  • Track trends and decipher what they mean for your team and company

kickoff the 2019 keynotes series with a live episode of the Online Fraudcast

Payment Authorization/Acceptance

Strategies for Retaining Customers & Revenue in a Recurring Business Model

From toothbrushes and razors to movies and music, subscription business models are more popular than ever. But, the key to being a successful subscription company isn’t just in new customer acquisition. It’s in retaining customers, even in the face of card declines due to reissuance . While there are products available to reduce churn, optimizing their use along with effective internal processes is necessary for successfully retaining customers and revenue for your subscription business. In this session, experts will discuss:

  • Different solutions available to optimize subscriptions
  • Strategies for retrying, reusing and recycling card numbers
  • Tried and true tips and tricks to maximize recurring revenue and decrease churn

Save 10% on Registration


Recurring Nightmare: Rules and changes impacting your subscription business

Recent rule changes by card networks have caused some subscription companies to make significant changes to their internal systems and processes. And, some experts have indicated there are more changes and rules to follow. Experts in recurring billing in this session will discuss:

  • Recent rules regarding free trials and customer notification
  • Additional rules to expect/plan for in the near future
  • Ways to adhere to the rules while also maintaining revenue and retention

Exhibit at CNP Expo


Payments & Conversion: reducing shopping cart abandonment via payments

Every customer that adds items to their cart, but doesn’t complete the checkout process is a lost sale for your online business. Shopping cart abandonment can occur for a variety of reasons—lack of appropriate payment options, process issues, providing areas of opportunity to increase conversion rates via changes to your check out process. In this session, panelists will discuss:

  • Best practices for optimizing online and mobile checkout
  • The importance of payment options specific to your target audience and geographics
  • Tips & tricks from experts to increase conversion without much difficulty or expense

Learn More

Personal/Professional Development

Managing Your Own Career in Payments and Fraud

While most people “fall” into payments or fraud by accident, most stay on purpose. One of the challenges of working in an emerging industry is navigating it from a career perspective. Determining career goals and knowing which steps to take to achieve those goals can be a challenge. In this session, experienced payments and fraud professionals will share:

  • Their own experiences navigating their careers in card-not-present payments and/or fraud
  • Lessons they’ve each learned as they’ve moved “up the ladder”
  • Advice and tips for setting career goals, gaining new experience and thinking outside the box to meet your goals

Save 10% on Registration

Regulation/Compliance

PSD2, 3DS2, GDPR: Navigating European Security Rules and Regs

As if the payments and fraud industries don’t have enough acronyms, the governing bodies in the European Union have recently added a few more. And compliance (or noncompliance), if you don’t fully understand the ever-changing mandates represented by this alphabet soup, can mean a lot of changes and/or expense to your company.  In this session, our panel of experts will get you up to speed on:

  • What each of these recent security mandates means for your business
  • Updates on new mandates and rules
  • Important dates and what it takes to be in compliance

Save 10% on Registration

Keynotes

Wednesday, May 22 | 8:45AM – 10:00AM PDT

Brett Johnson and Karisse Hendrick: The Online Fraucast Live

The Online FraudcastThe Online Fraudcast is a collaboration between Brett Johnson and Karisse Hendrick—two fraud and cybercrime experts who took very different journeys to arrive at the same place.

Johnson was one of the first and most notorious cybercriminals—nicknamed “The Original Internet Godfather” by the United States Secret Service. He built and was the leader of ShadowCrew, the precursor to today’s darknet markets and was a pioneer developing and refining fraud techniques that persist today including Card Not Present Fraud, Identity Theft, Account Take Over Fraud and countless other social engineering attacks, breaches, and hacking operations.

After a stint on the FBI’s Most Wanted List, several arrests and a lengthy imprisonment, Johnson realized he could use his experience to prevent companies and consumers from becoming victims of those same bad guys he once led. Today he works as a security consultant and public speaker in very high demand. He has been featured in the book, "Kingpin" by Kevin Poulsen and on numerous media outlets, including the New York Times, NBC, CNN Money, Wired Magazine, Vice, RT TV, ArsTechnica, The Independent, and more.

Hendrick has spent more than a decade working with most of the world's largest e-commerce and mobile companies, helping them tailor their fraud operations to more effectively predict and prevent fraud attacks that sap profitability and derail the customer experience. She is known and trusted within the industry as the “merchant’s merchant” – always looking for ways to help companies and consumers by thwarting the continuous and ever evolving threats from the bad guys.

In 2018 Karisse and Brett launched the iTunes 5-star rated “Online Fraudcast” where this unlikely pair take their audience on weekly journeys discussing the latest trend’s on both sides of the front line of the online fraud battle. Listeners get to learn from these two experts on what is going on behind the scenes and what future threats are emerging. A must listen for anyone in the CNP payments and fraud space. As one listener put it “Come for the knowledge, stay for the banter, and take note on how to protect yourself and your customers.”

For the first time ever, The Online Fraudcast will be recorded live in front of a live audience at the CNP Expo and you, the audience, will get to take part in this historic event.

GET THE ONLINE FRAUDCAST
10% OFF ALL-ACCESS
PASS FOR CNP EXPO

Thursday, May 23 | 8:45AM – 10:00AM PDT

Demystifying Blockchain: How it Will Transform CNP Payments and Fraud Prevention

Presented by Samantha Radocchia, Co-Founder, Chronicled; Forbes 30 Under 30

Samantha RadocchiaSamantha “Sam” Radocchia is the co-founder of Chronicled, Inc., which leverages blockchain and the Internet of Things (IoT) technologies to deliver smart supply chain solutions. In 2018, Chronicled was named "San Francisco’s Best Tech Company" by SF Weekly; previous winners include Twitter and Google. Founded in late 2014, Chronicled has been a pioneer in interfacing physical asset and supply chain workflows with blockchain systems. During 2017, the company launched a project to bring security to supply chains for physical gold bullion and commodities. Also, in 2017, the company proved a method to privately record supply chain events on a blockchain ledger in partnership with major pharmaceuticals companies Pfizer, Genentech, McKesson, AmerisourceBergen, and Abbvie. Currently, Chronicled’s most active market verticals are pharmaceuticals, commodities, and precious metals and minerals.

Follow Sam on Twitter at @iamSamsterdam

Learn More


Building Relationships with the Law Enforcement Community

Presented by: Elvis Chan, Supervisory Special Agent (SSA), FBI

FBIElvis Chan is a Supervisory Special Agent (SSA) assigned to FBI San Francisco. SSA Chan manages a squad responsible for investigating national security cyber matters. With over 13 years in the Bureau, he is a decorated agent who is recognized within the Intelligence Community as a cyberterrorism expert. SSA Chan was the lead agent on significant cyber investigations and managed joint counterterrorism operations with domestic and foreign law enforcement agencies. Prior to joining the Bureau, SSA Chan was a process development engineer in the semiconductor industry for 12 years. He holds two U.S. patents, presents at many technical and law enforcement symposiums, and published multiple articles in technical journals. SSA Chan graduated from the University of Washington with degrees in chemical engineering and chemistry.

CNP Expo FAQs

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