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2019 CNP Expo® Education

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  • Reducing Chargebacks: An ounce of prevention is worth a pound of cure

    May 22, 2019, 1:00 PM - 2:00 PM, Salon 12/13

    In addition to reducing the financial losses that chargebacks incur, taking positive steps to preventing and reducing them can also lead to increased customer s...

    • Language: English

  • Compelling Evidence = The Key to Winning First-Party Chargebacks

    May 22, 2019, 3:00 PM - 4:00 PM, Nob Hill C/D

    Several years ago, Visa & MasterCard updated their chargeback rules allowing merchants to present "compelling evidence" possibly proving a disputed transaction ...

    • Language: English

  • Fraud Team Hacks: tips & tricks from pros

    May 22, 2019, 3:00 PM - 4:00 PM, Salon 12/13

    Fraud departments often have minimal budgets to do a difficult job, requiring resourcefulness by fraud managers and analysts to fight fraud creatively. This ses...

    • Language: English

  • You've Got to be Shipping Me: 'Did not receive' claims, re-routes and re-shipping

    May 22, 2019, 4:15 PM - 5:15 PM, Salon 10/11

    Shipping issues have become an increasing pain point for companies that ship physical goods. While policies and programs vary based on shipping company, fraudst...

    • Language: English

  • False Positives: How to avoid referring your customers to your competitor

    May 23, 2019, 3:00 PM - 4:00 PM, Salon 14/15

    "For every action, there is an equal or opposite reaction" applies to fraud prevention as well as science. When companies focus exclusively on preventing fraud,...

    • Language: English

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