Working with cross-functional teams to raise your profile

Working with cross-functional teams to raise your profile

May 22, 2019, 11:00 AM - 12:00 PM

Salon 14/15
Language:
English
Many fraud teams struggle to demonstrate their value and importance to executives in their own organizations. Effectively doing so, however, can lead to more resources, involvement in key company initiatives and increased morale within your team. In this session, merchant experts who have successfully done this will share:

• Different ways to demonstrate value-through metrics and reporting, through group presentations and other creative methods
• How to frame the value of your team to various stakeholders by identifying what each department cares about and how fraud can contribute to their goals and KPIs
• How to replace "no," with "Yes, but…." when new initiatives that may lead to more fraud problems are discussed.

Contributors

  • Maritza Dominguez

    Panelist

    Risk Operations Manager

    Patreon

    I am a fierce fraud fighter and a seasoned chargeback guru. For the past 8 years I have worked in different segments of e-commerce, developing fraud...

  • Eric Rainsberg

    Panelist

    Director of Fraud Strategy

    Macy's

    As the Director of Fraud Strategy and Analytics for Macy's, Eric Rainsberg and his team place the customer at the center of every decision. With more...

  • Rebekah Wu

    Panelist

    Associate Director of Fraud & Payments

    Poshmark

    Rebekah Wu is the Associate Director, Fraud & Payments and self-proclaimed "Fraud Khaleesi" at Poshmark, the leading social marketplace for people to...

  • Robert Moraca

    Moderator

    Vice President of Loss Prevention

    National Retail Federation

Topics

  1. Topics
    Fraud Best Practices
    Managing Fraud Teams

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