Working with cross-functional teams to raise your profile

Working with cross-functional teams to raise your profile

May 22, 2019, 11:00 AM - 12:00 PM

San Francisco Marriott Marquis - Salon 14/15
Many fraud teams struggle to demonstrate their value and importance to executives in their own organizations. Effectively doing so, however, can lead to more resources, involvement in key company initiatives and increased morale within your team. In this session, merchant experts who have successfully done this will share:

• Different ways to demonstrate value-through metrics and reporting, through group presentations and other creative methods
• How to frame the value of your team to various stakeholders by identifying what each department cares about and how fraud can contribute to their goals and KPIs
• How to replace "no," with "Yes, but…." when new initiatives that may lead to more fraud problems are discussed.


  • Eric Rainsberg


    Director of Fraud Strategy & Analytics


    As the Director of Fraud Strategy and Analytics for Macy's, Eric Rainsberg and his team place the customer at the center of every...

  • Robert Moraca


    Vice President of Loss Prevention

    National Retail Federation


  1. Topics
    Fraud Best Practices
    Managing Fraud Teams

Session Experience Level

  1. Session Experience Level

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