News, Education and Events Decoding Digital Payments & Fraud

News, Education and Events Decoding Digital Payments & Fraud

Webinars

Webinar Rebroadcasts

CNP Fraud

Holiday Fraud Trends Targeting Retailers

Holiday Fraud Trends Targeting Retailers

Don’t get caught unprepared during the busy holidays season! Stay on your toes with a peek into the latest fraud schemes trending on the dark web, from package forwarding fraud to e-gift card scams. DJ is joined by Jeff Sakasegawa from Sift Science as well as the two juggernauts behind The Online Fraudcast, Brett Johnson, a former fraudster who’s active on the dark web, and Karisse Hendrick, a seasoned fraud consultant.

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Fraud vs. Friction: How Barneys Prevents Fraud While Improving the Customer Experience

Fraud vs. Friction: How Barneys Prevents Fraud While Improving the Customer Experience

Traditionally, online fraud prevention and good UX have been at odds with each other. When consumers think of security, they always think of friction—complicated password requirements, difficult to remember security questions, and continual demands to answer the question, "Are you a robot?” These measures lead to customer frustration and cart abandonment. DJ is joined by Arthur Fontanilla from Barneys New York and Niki Aggarwal from Shape Security as they examine why the fraud landscape changed at Barneys, how they shifted the burden of security from their customers to fraudsters and discuss actionable ways all retailers can reduce fraud while also reducing customer friction.

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How Risk Patterns Change Throughout the Holidays

How Risk Patterns Change Throughout the Holidays

Traditionally, online fraud prevention and good UX have been at odds with each other. When consumers think of security, they always think of friction—complicated password requirements, difficult to remember security questions, and continual demands to answer the question, "Are you a robot?” These measures lead to customer frustration and cart abandonment. DJ is joined by Arthur Fontanilla from Barneys New York and Niki Aggarwal from Shape Security as they examine why the fraud landscape changed at Barneys, how they shifted the burden of security from their customers to fraudsters and discuss actionable ways all retailers can reduce fraud while also reducing customer friction.

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The Silicon Valley Perspective on Payments and Fraud: 5 Trends Every Online Retailer Should Know

The Silicon Valley Perspective on Payments and Fraud: 5 Trends Every Online Retailer Should Know

Most online retailers are leaving money on the table. In this webinar, DJ is joined by Loren Kelley and Rob Simpson from Bolt as they debunk myths on big data, machine learning, and blockchain and hone in on the real promise of FinTech for online businesses. We discuss key opportunities e-commerce and marketing directors should pursue to keep their sites abreast of new changes in payments / fraud, what online retailers need to know about blockchain, machine learning, and other tech trends.

Why big data is a game-changer for e-commerce and how to detect which service providers are delivering real improvements vs. which you can ignore.

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Fight back: Preventing Account Takeover Attacks

Fight back: Preventing Account Takeover Attacks

The large amount of breached data has contributed to the automation of attacks which makes it easier for fraudsters to execute large scale coordinated attacks that can results in massive losses. DJ is joined by Julie Conroy, research director from Aite Group and Jeff Wixted from Accertify as they provide attendees an overview of Aite Group’s latest research on e-commerce account takeover attacks, discuss the latest attack techniques – complex phishing attacks are no longer the only threat, demonstrate best practices for stopping these attacks and showcase what the largest merchants are doing to fight back to protect their customers and their brand.

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Did Winning the War on Friendly Fraud Just Get Harder?

Did Winning the War on Friendly Fraud Just Get Harder?

A flurry of new rules and regulations, including Visa Claims Resolution (VCR), the General Data Protection Regulation (GDPR) and the second Payment Services Directive (PSD2) are designed to strengthen the ecosystem in the long term. But sometimes well-intentioned policies and regulation can have unintended consequences. In some cases, both criminals and abusive cardholders may have new opportunities to exploit these rules to commit fraud and falsely dispute legitimate transactions. In this webinar, DJ is joined by Keith Briscoe and Julie Fergerson from Ethoca as they reveal new research that sheds light on the early effects these regulations are having on fraud rates (both criminal and friendly) across industries and regions, and touch on specific issues many payment stakeholders may not have considered.

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An Inside Look at the True Cost of Fraud Study

An Inside Look at the True Cost of Fraud Study

Online channels and sales of digital goods are increasing the volume of fraud at retailers—from a monthly average of 238 to 306 successful fraudulent transactions. In 2018, every dollar of fraud cost merchants $2.94, a 6% increase from last year.1 But here’s the good news: retailers don’t have to accept these losses as a cost of doing online business. In this webinar, DJ is joined by Chris Reimann from KS&R and Kimberly White from LexisNexis Risk Solutions and they reveal the newest fraud trends and how your organization can defend against these challenges and stop fraudsters from devouring your profits.

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Who's Behind Your Declined Orders? The 5 legit shoppers you're rejecting.

Who's Behind Your Declined Orders? The 5 legit shoppers you're rejecting.

In 2017, the average merchant lost about 1.5% of revenue to false declines. These orders are perfectly legitimate, but canceled by merchants who either have overly strict fraud rules in place, or just are uncomfortable with one or more data points in the order. So, who are the people most often behind these false declines, and how can merchants identify them and start accepting more of their orders? In this webinar, DJ is joined by Emilie Grunzweig and Ephy Rinsky from Riskified as they look at five archetypes we’ve identified as being the most common wrongful victims of risk-averse merchants, and tell you how to spot these legit order patterns and boost approval rates.

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Layering Fraud Tools to Both Protect your Business and Grow Top Line Revenue

Layering Fraud Tools to Both Protect your Business and Grow Top Line Revenue

The concept of creating “a layered approach” to fraud fighting is often suggested and discussed by experts, but what does it look like in practice? And what layers are appropriate for what kinds of businesses? In this webinar, DJ is joined by Robbie Fritts from Poshmark and Kevin Lee from Sift Science as they discuss the different layers available and how they work together to reduce fraud and false positives, how to create a balance between too many layers (resulting in too many false positives and a negative user experience) and not enough layers (resulting in missed fraud and a hit to your bottom line) and how machine learning and rules can work in tandem to create a more robust risk system.

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2018 CNP Fraud Operations Study Results

2018 CNP Fraud Operations Study Results

Often, fraud departments are flying blind regarding the most efficient ways to assemble their teams, conduct their operations and evaluate solutions. Join Card Not Present Editor-in-Chief DJ Murphy, Editor-at-Large Karisse Hendrick and Sam Garwood, Fraud Consultant for RISK IDENT, as they detail results of a new survey that asked fraud professionals to shed some light on the processes and tools digital merchants use to combat fraud. Learn how merchants of different sizes and in different verticals compose their teams and KPIs they use to measure success, typical organizational structures and how they affect teams and the mix of fraud prevention tools and manual review processes found across the industry.

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Build Context to Understand Fraud: The art of stopping ATO before it starts

Build Context to Understand Fraud: The art of stopping ATO before it starts

Like any work of art, focusing on one single stroke creates misleading interpretations. Learn how to build context around your fraudulent traffic to understand the bigger picture and prevent future ATO. DJ welcomes Ryan Wilk, VP of Customer Success at NuData Security to discuss the complexities of account takeover fraud and how to truly stop it before it starts, how to build context around your fraudulent traffic to prevent ATO, best practices to stop automated attacks without adding friction and practical steps to leverage passive biometrics to identify good users.

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Fighting Account Takeover Attacks

Fighting Account Takeover Attacks

With malicious actors increasingly targeting login credentials, it's becoming difficult to tell your good customers from fraudsters. One recent measure found that ATO attempts increased 122% from 2016 to 2017. This webinar will explain how ATO fraud manifests and how merchants can defend brand reputation, customers' personal information, and revenue against this sophisticated type of fraud. DJ welcomes Alon Shem-Tov, Riskified’s head of ATO Product, who will discuss various methods and actionable insights merchants can take to mitigate ATO attacks.

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Fake Identities, Real Threat: Fight Back Against Synthetic ID Fraud

Fake Identities, Real Threat: Fight Back Against Synthetic ID Fraud

According to online fraud pioneer Brett 'Gollumfun' Johnson, "A complete identity profile of a specific victim is sold on cybercrime forums and DarkNet marketplaces every day for as low as $10." Due to large scale data compromises, fraudsters have easier-than-ever access to customer identities. But there's one key piece that fraudsters need to successfully commit synthetic ID fraud: an email address. DJ welcomes Mike Ngan, Analytics Manager, Head of Fraud Analytics at Enova International, Amador Testa from Emailage to break down why Synthetic ID Fraud is the new go to for fraudsters, how network intelligence can help identify and halt suspicious patterns, what a sophisticated approach to predicting and assessing synthetic ID fraud risk entails and why the email address is critical for fraudsters committing synthetic ID fraud.

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Fraud360 World Tour Virtual Event

Fraud360 World Tour Virtual Event

11 cities. 5 countries. Dozens of industry experts. All condensed into 4 hours of live streaming. Criminal fraudsters continue to make headlines as new data breaches occur and millions of stolen credit cards and private data hit the dark web. Meanwhile, payment systems evolve with new technology to adapt to consumer spending habits. This virtual event features industry experts covering multiple topics related to online fraud, global ecommerce, mobile checkout, and changes in the payment landscape.

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CNP Payments

How to Convert 90% of Failed Payments into Approvals

How to Convert 90% of Failed Payments into Approvals

The subscription model is ultra hot, but organizations that want to leverage it will find out quickly that card declines can kill potential revenue gains. DJ is joined by Austin Millius from eCard Transactions along with Karla Norris and Kelly Hunter from the YMCA of Middle Tennessee as they examine how effectively using Account Updater, re-presenting soft declines to the issuer, starting a dialogue with the subscriber and communicating with your gateway can combine to recover up to 90% of the revenue potentially lost to issuer declines.

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Turning High-Risk Digital Gift Cards into Profits

Turning High-Risk Digital Gift Cards into Profits

At the holidays when your sales volume explodes, it's easier for fraudsters to hide their activities. E-Gift cards are very popular and as a result are a primary target for fraud. But, with the right fraud management strategies and vigilance, retailers can tap into this lucrative market, while minimizing risk. In this webinar, DJ is joined by Brett Glass from GCI, an Incomm company and KC Fox from Radial as they uncover actionable strategies to turn high-risk gift cards into profit by prioritizing digital gift card conversions, leveraging personalization to improve acceptance rates of gifted transactions, implementing a solution that fully indemnifies risk and increasing revenue share of digital gift card sales.

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The Silicon Valley Perspective on Payments and Fraud: 5 Trends Every Online Retailer Should Know

The Silicon Valley Perspective on Payments and Fraud: 5 Trends Every Online Retailer Should Know

Most online retailers are leaving money on the table. In this webinar, DJ is joined by Loren Kelley and Rob Simpson from Bolt as they debunk myths on big data, machine learning, and blockchain and hone in on the real promise of FinTech for online businesses. We discuss key opportunities e-commerce and marketing directors should pursue to keep their sites abreast of new changes in payments / fraud, what online retailers need to know about blockchain, machine learning, and other tech trends.

Why big data is a game-changer for e-commerce and how to detect which service providers are delivering real improvements vs. which you can ignore.

Watch the Webinar


Beyond VCR: How Evolving Regulations Are Changing the CNP Environment

Beyond VCR: How Evolving Regulations Are Changing the CNP Environment

Visa Claims Resolution brought some of the biggest changes the payments industry has seen in years. DJ is joined by Monica Eaton-Cardone, COO & Co-Founder of Chargebacks911, as they reveal the findings from a new study on the impacts of Visa Claims Resolution. Be the first to learn these stats and insights, and get the insider's perspective on what else is on the horizon. Learn how the VCR model will be utilized in other places in the payment ecosphere and how merchants can prepare, and even benefit, from these changes.

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FX and the Evolving Payments Landscape

FX and the Evolving Payments Landscape

As the world becomes increasingly connected by the Internet and its various offspring platforms, the payments landscape has been radically altered for merchants selling their products and services internationally. That means your currency management strategies will have a significant impact on your profitability. DJ welcomes Michael Bilotta (Head of FX, North America & Latin America at Ingenico ePayments), for a webinar that dives into how currency strategy can catapult or kill your success as a global eCommerce player by examining currency management strategies that can future-proof your business, best practices for multi-currency processing and treasury management and practical steps you can take for website UX optimization.

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Account Takeover

Fight back: Preventing Account Takeover Attacks

Fight back: Preventing Account Takeover Attacks

The large amount of breached data has contributed to the automation of attacks which makes it easier for fraudsters to execute large scale coordinated attacks that can results in massive losses. DJ is joined by Julie Conroy, research director from Aite Group and Jeff Wixted from Accertify as they provide attendees an overview of Aite Group’s latest research on e-commerce account takeover attacks, discuss the latest attack techniques – complex phishing attacks are no longer the only threat, demonstrate best practices for stopping these attacks and showcase what the largest merchants are doing to fight back to protect their customers and their brand.

Watch the Webinar


Build Context to Understand Fraud: The art of stopping ATO before it starts

Build Context to Understand Fraud: The art of stopping ATO before it starts

Like any work of art, focusing on one single stroke creates misleading interpretations. Learn how to build context around your fraudulent traffic to understand the bigger picture and prevent future ATO. DJ welcomes Ryan Wilk, VP of Customer Success at NuData Security to discuss the complexities of account takeover fraud and how to truly stop it before it starts, how to build context around your fraudulent traffic to prevent ATO, best practices to stop automated attacks without adding friction and practical steps to leverage passive biometrics to identify good users.

Watch the Webinar


Fighting Account Takeover Attacks

Fighting Account Takeover Attacks

With malicious actors increasingly targeting login credentials, it's becoming difficult to tell your good customers from fraudsters. One recent measure found that ATO attempts increased 122% from 2016 to 2017. This webinar will explain how ATO fraud manifests and how merchants can defend brand reputation, customers' personal information, and revenue against this sophisticated type of fraud. DJ welcomes Alon Shem-Tov, Riskified’s head of ATO Product, who will discuss various methods and actionable insights merchants can take to mitigate ATO attacks.

Watch the Webinar

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